Enterprise reputation and operations platform

Every customer reviewof every branchturns intofield operations.

A review sits where it was written until someone logs in and reads it. Agg-Agent, by contrast, scans every channel you are connected to around the clock, brings new reviews onto a single screen and replies to them in your brand's voice.

Replies it considers risky are put to you for approval before they go out; complaints that a reply alone cannot resolve become field tasks with an owner and a due date set from the start. When the same complaint recurs, it comes to you as a chronic problem to be solved, not an isolated case.

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Live operations view Sample live data stream; contains no real customer data.
450,000Reviews processed in 30 days
94.3%Auto-reply rate
3.2 minAverage reply time
250+Active branches
The need

The unseen burden of a growing operation.

Every new branch is another stream of reviews; every new channel, another tab to keep open. Before long, teams can keep up with reading the reviews but not with seeing the problem behind them. A review is answered, closed and left behind. Nobody sees in which branch the same complaint has surfaced again.

Every unanswered negative review affects your platform rating, your ranking and, in the end, your revenue. The figures are for an illustrative chain.

10 branchesBranches
219,000 reviewsReviews per year
~2 minutesReading and replying per review
Gold circuit traces on slate: the feedback network flowing from branches to the centre
How it works

A five-step autonomous cycle.

Once set up, the cycle runs by itself; your team only handles the exceptions that need approval.

  1. 1

    Ingestion

    Robotic process automation bots connect to the platforms periodically and bring new reviews to the centre. No API required.

  2. 2

    Analysis

    Every review is broken into structured sub-scores for taste, speed, courier and portion.

  3. 3

    Drafting and culture training

    Prompts are managed directly by your business unit without a developer or vendor; agents are trained to reflect your company culture.

  4. 4

    Routing and approval

    Positive replies auto-publish; negative and risky content goes to an authorised approver.

  5. 5

    Operations and recurrence analysis

    A complaint a reply cannot close is written on a card with an owner and a deadline. When the deadline passes the task escalates; the regional manager handles it from their phone.

Platform

Not a reply tool, an enterprise operations layer.

All of feedback management, ingestion, analysis, reply, approval and action, comes together on one platform.

PRODUCT 01 / Live

Review management

Bots scan the channels around the clock; every review is broken into taste, speed, courier and portion sub-scores. Positive replies go out within minutes; risky ones wait in the approval queue and never get lost.

Robotic ingestionRobotic process automation (RPA) bots connect to the platforms periodically and bring new reviews to the centre; no API required.
Sub-scoresEvery review is broken into structured sub-scores for taste, speed, courier and portion; where the score was lost becomes visible.
Sentiment and riskPositive, neutral and negative are told apart; risky content and anomalies are flagged.

Review management →

Unified inbox: review cards with channel badges and the approval queue
PRODUCT 02 / Live

Field operations

Every complaint becomes a task with an owner, an SLA and resolution tracking. When the deadline passes, the task escalates; when the same complaint recurs, it comes to you as a chronic problem, not an isolated case.

Live operations boardTrack every branch's tasks live across Open, In progress, Escalated and Resolved columns.
SLA matrix by categoryTarget resolution time, priority, task threshold and recurrence window are defined per category: hygiene, kitchen, order, courier.
EscalationWhen the deadline passes the task moves up a level; who took it over and when is recorded.

Field operations →

Operations board: task cards in Open, In progress, Escalated and Resolved columns
PRODUCT 03 / Live

Mobile app

Monitor branch scores, manage live escalations and approve AI drafts for risky reviews with one tap on iOS and Android. Ask AGGI in plain language: which branch has a problem today?

AGGI operations analystAsk in natural language from your phone: which branch has a problem today, what was complained about most this week, which branches score lowest.
Branch score trend and courier breakdownFollow the split between restaurant score and courier score with 30-day trend charts, from your pocket.
Quick reply and AI draft approvalRisky reviews land on your phone; create and approve an AI draft with one tap, or pick a template.
Branch performance rankingRank every branch by score; spot declining locations instantly and step in.

Mobile app →

Mobile app: review list and branch ranking screens
PRODUCT 04 / Live

Assurance and compliance

Who published what, who approved it and when it went out: all recorded. Approver, auditor and operations roles are separated; personal data is masked automatically before a reply is generated.

Service continuityScan cycles are monitored; interruptions are recovered automatically.
Every step on recordWho published what, who approved it, when it was published: all recorded.
Role-based accessApprover, auditor and operations roles are separated with clear permission boundaries.
Data-protection-compliant processingPersonal data is masked automatically before a reply is generated.

Assurance and compliance →

Approval queue and audit trail: who approved, when it was published
Operations board: Open, In progress, Escalated and Resolved columns
Illustrative operations data; contains no real customer data.
End-to-end operations

We do not just reply, we turn it into operations.

Replying is the first step. Agg-Agent turns every complaint into a field-facing operational task with an owner, an SLA and resolution tracking.

  • Every branch's tasks on one board: Open, In progress, Escalated, Resolved.
  • SLA matrix by category: target time, priority, task threshold, recurrence window.
  • A case recurring in the same branch and category is mapped as a chronic problem.
  • When the deadline passes the task escalates; the handover is recorded.
Business value

Measurable results, tangible returns.

The figures below come from the platform's current total processing volume; branch names and review contents are illustrative.

250+Active locations
450,000Reviews processed in 30 days
94.3%Auto-reply rate
3.2 minAverage reply time

  • Operational efficiency

    The manual reading and writing load is handed to the platform. Your teams deal with the work itself, not with routine replies.

  • Zero-code independence

    Your marketing and operations team write the reply rules themselves. When your brand voice changes, you update the text.

  • Consistent customer experience

    Most reviews are answered within minutes in the brand's voice without waiting for anyone; those needing approval stay visible in the queue.

  • Closed field tasks

    Every negative piece of feedback becomes an SLA-tracked field task; as recurrence falls, quality becomes permanent.

Enterprise

Feedback is an operational discipline.

In multi-site food and beverage brands, guest feedback is still filed under marketing as a reporting line; what reviews actually describe is operations: kitchen, service, delivery.

Our mission

Turning a complaint into work that has an owner.

For multi-site brands, we bring the reviews from every connected channel onto a single screen. We draft the reply in the brand's own voice. A system speaking wrongly in the brand's name is costly; that is why a risky reply never goes out unapproved. A complaint a reply cannot close becomes a task with an owner and a deadline.

Our vision

Staying accountable as we scale.

As sites multiply, feedback scatters and chronic problems look like isolated incidents. The number of sites should not be the ceiling on service quality. What makes that possible is visibility: what recurs in which branch, who took over and when, which promise was kept.

Assurance and compliance

Autonomous, yet every step auditable.

The system speaks in your brand's name; what it did, who approved it and when it was published is always visible.

Service continuity
Scan cycles are monitored; interruptions are recovered automatically.
Every step on record
Who published what, who approved it, when it was published: all recorded.
Role-based access
Approver, auditor and operations roles are separated with clear permission boundaries.
Data-protection-compliant processing
Personal data is masked automatically before a reply is generated.

Start with one pilot brand.

Measure the difference in 10 days with one pilot brand and your own channels. Write to us for a demo; setup begins by connecting your channels.

Request a demo