Review management
More channels, still one screen.
Whichever channel a review arrives from, it lands in the same queue. Agg-Agent breaks every review down into headings such as taste, speed, courier and portion, and marks where the score was lost. When a new channel is connected, the way your team works does not change; one more source joins the same screen.
LiveEvery channel you are connected to.
What it does
All of feedback management, ingestion, analysis, reply, approval and action, comes together on one platform.
Ingestion and analysis
- Robotic ingestion
- Robotic process automation (RPA) bots connect to the platforms periodically and bring new reviews to the centre; no API required.
- Sub-scores
- Every review is broken into structured sub-scores for taste, speed, courier and portion; where the score was lost becomes visible.
- Sentiment and risk
- Positive, neutral and negative are told apart; risky content and anomalies are flagged.
Reply and approval
- Drafts in your brand voice
- Your marketing and operations team write the reply rules themselves; no developer or vendor needed. When the brand voice changes, you update the text.
- Controlled approval
- Positive replies auto-publish; negative and risky content goes to an authorised approver. Replies awaiting approval stay visible in the queue.
- Culture training
- Agents are easily trained to reflect your company culture; prompts are managed directly by the business unit.
Visibility
- Analytics assistant
- Ask without waiting for a report: branch performance, channel breakdown, root causes of complaints.
- Executive summary
- Yesterday's summary, with risks and highlights, in your inbox every morning.
- Early warning
- Rolling averages are tracked per branch and theme; when a threshold is crossed, an alert fires before your rating is hit.
Why it is different
More channels do not mean a bigger team.
Connecting a new channel does not change how the team works; one more source joins the same screen.
The reply is the brand's voice, not the system's.
The rules stay with your business unit; a system speaking wrongly in the brand's name is costly, so a risky reply never goes out unapproved.
Nothing awaiting approval slips through.
It stays visible in the queue; who approved it and when it was published is recorded.
Start with one pilot brand.
Start with one pilot brand and your own channels; see reviews land on a single screen from day one.